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Frequently Asked Questions

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📦 Services & Packages

Lumisage takes your rough, unfinished, or AI-generated content and transforms it into polished, professional-quality work. We fix grammar, improve structure, enhance tone, optimize readability, and ensure your final result is something you're proud of.

Choose Polish ($10) for quick grammar and formatting fixes. Choose Elevate ($20) for deeper rewriting, tone enhancement, and structural improvements. Choose Luminary ($50) for the full VIP experience with unlimited revisions and personal attention.

Essays, reports, business documents, cover letters, emails, AI-generated text, creative writing, blog posts, proposals, scripts, product descriptions, and more. If it's written text, we can refine it.

Polish: 1–2 business days. Elevate: 1–3 business days. Luminary: Priority queue — fastest possible delivery. Timelines may vary based on content length and complexity.

Yes. Polish includes 1 revision. Elevate includes 3 revisions. Luminary includes unlimited revisions. Revisions must be requested within 7 days of delivery.

🔒 Privacy & Security

Absolutely. Privacy is our #1 rule. Your files are stored securely, accessible only to you and the assigned team member. We never share, sell, or disclose any client content under any circumstances.

Files are encrypted at rest and in transit. They are stored in a private vault accessible only to your account. Secure deletion happens automatically after project completion and the retention period.

No. Your content is never used for AI training, data analysis, or any purpose other than delivering your specific service order. Your work belongs to you — always.

We use password encryption, database encryption, HTTPS for all data in transit, rate limiting, anti-brute-force protection, session security, access controls, and full audit logs for all sensitive operations.

💳 Payments & Billing

Bangladesh: bKash, Nagad, Rocket, Upay, Bank Transfer. International: Visa, Mastercard, American Express, PayPal, Stripe, Wise, Payoneer, Apple Pay, Google Pay.

Payment is required before work begins. Once payment is confirmed, your order enters the queue and work starts immediately.

Yes, in eligible cases. If work hasn't started, you receive a full refund. If work is in progress, a partial refund may apply. See our full Refund Policy for details.

Yes. Every transaction generates a downloadable PDF invoice available in your dashboard under the Payments section.

📁 Files & Delivery

After completion and payment verification, a secure download link unlocks in your dashboard. You also receive an email notification. Only your account can access the file.

We accept .doc, .docx, .pdf, .txt, and .md files. Maximum file size is 25MB. Contact us if you need to upload a different format.

Active order files are stored for the duration of the project plus 14 days. Completed files are available for 30 days after completion. See our Data Retention Policy for full details.

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Still have questions?

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